At AdultsNeed.com, we prioritize customer satisfaction while maintaining strict hygiene standards for intimate products. Please read our return and refund policy carefully before placing an order.
Return Eligibility
Due to the personal and intimate nature of our products, we do not accept returns once the product is delivered, except in the following cases:
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Damaged during delivery
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Wrong item received
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Product is defective or non-functional
Items must be unopened, unused, and in their original packaging to be considered for return.
⏱️ Return Window
You must notify us within 24 hours of receiving the product via WhatsApp or email if there is an issue. Requests beyond this period will not be entertained.
Refunds
Refunds will be processed only in the following situations:
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Item is out of stock or discontinued before shipping
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The returned product is approved after quality inspection (for damaged or defective items only)
Refunds will be made via the original payment method and may take 5–7 business days to reflect in your account.
Replacement Policy
If eligible, we will replace the product once only. We do not offer replacements for items damaged due to misuse or mishandling after delivery.
⚠️ Non-Returnable/Non-Refundable Items
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Opened or used products
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Lingerie, condoms, lubricants, vibrators, or any intimate hygiene product
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Items marked as “Final Sale” or “Clearance”
How to Request a Return
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Contact us via WhatsApp or email within 24 hours
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Share your order ID and issue with clear photos/video
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Our support team will verify and guide the next steps
️ Legal Disclaimer
AdultsNeed.com reserves the right to deny any return/refund request that does not meet our policy criteria. This policy is subject to change without prior notice.
For faster support, contact us via WhatsApp: +91-7678318914